Privacy Policy

What data we process

We only process data you give us yourself or that we strictly need to provide the service:

• identification and contact details — name, company name, company and VAT ID, phone, email, address;
• transport details — loading and unloading place, date, description and size of the cargo, your notes;
• addresses entered into the transport calculator — used only to work out the distance and price;
• billing and contract details — orders, contracts, invoices and payments;
• technical data — IP address, browser type and time of access, logged automatically by the web server.

Why we process data and on what basis

• Handling your enquiry and preparing a quote — steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR).
• Performing the contract — carrying out the transport, vehicle service or material delivery and keeping in touch with you during the job (Art. 6(1)(b) GDPR).
• Legal obligations — accounting, tax records and archiving of documents (Art. 6(1)(c) GDPR).
• Legitimate interest — website security, protection against misuse, establishing and defending legal claims, and business communication with existing customers (Art. 6(1)(f) GDPR).

Should we want to use your data for another purpose that requires your consent (such as sending news), we will ask for it separately. You can withdraw that consent at any time.

Transport calculator and maps

The addresses you enter into the calculator are passed to Google Maps Platform (Places and Routes API), which works out the route and distance. We do not store the addresses on our server.

The Contact page embeds a Google Maps map. It only loads once you allow external content; Google may then process your IP address and set cookies under its own privacy policy.

The provider is Google Ireland Limited; data may also reach its parent company Google LLC in the USA, which is certified under the EU-U.S. Data Privacy Framework recognised by the European Commission as providing an adequate level of protection.

Website analytics (Google Analytics)

If you agree in the cookie bar, we use Google Analytics 4 to understand how visitors use the website so we can improve it.

This involves data about your device and browser, approximate location derived from your IP address, pages visited, where the visit came from and how you interact with the site. Google Analytics 4 does not store IP addresses. The provider is Google Ireland Limited (see above on transfers to the USA).

The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time via the “Cookie settings” link in the footer. Without consent, no cookies or identifiers are stored. We keep Google Analytics data for no longer than 14 months.

Advertising (Google Ads)

With your consent to marketing cookies, we use Google Ads to measure how many enquiries and contacts our ads bring (conversions) and to show relevant advertising.

The legal basis is your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time via the “Cookie settings” link in the footer. Google keeps conversion data for no longer than 540 days.

Who we share data with

We do not sell your data or pass it on for third-party marketing. We may only disclose it to the extent necessary to:

• our website hosting and email providers;
• Google (see above);
• our external accountant and tax adviser;
• carriers and partners involved in your transport;
• public authorities where the law requires us to.

All processors are contractually bound to protect the data and use it only on our instructions.

How long we keep data

• Enquiries that do not lead to an order — no longer than 12 months from the last contact.
• Contracts and related communication — for the term of the contract and then for the limitation periods, usually 4 years after it ends.
• Accounting and tax documents — 10 years, as required by Czech VAT and accounting law.
• Server logs — only as long as strictly necessary, usually a few weeks.

Your rights

Under the GDPR you have the right:

• of access to the personal data we process about you;
• to rectification of inaccurate or incomplete data;
• to erasure of data we no longer need or process unlawfully;
• to restriction of processing;
• to data portability for data processed on the basis of a contract or consent;
• to object to processing based on legitimate interest;
• to withdraw consent at any time, where you have given it.

Send your request to doprava@dohra.cz. We will handle it without undue delay and within one month at the latest. If you believe we handle your data in breach of the law, you may lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Praha 7, or with the supervisory authority in your own EU country.

Cookies and automated decision-making

We need essential cookies for the website to work. All others are stored only with your consent, which you give and can change at any time in the cookie bar. An overview of the cookies and their lifetimes is on the Cookies page.

No automated decision-making or profiling takes place on the basis of your data.

Changes to this policy

We may update this policy from time to time, for example when our services or the law change. The current version is always on this page.